legal advice

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we inform you that the ownership of the domain of our Website [] corresponds to the ASOCIACIÓN NACIONAL DE EMPRESAS DE SERVICIOS ENERGETICOS (hereinafter, ANESE); association identified with C.I.F Nº G85836013, with registered office at calle Paseo de la Habana 4, 1º izda., Esc. A, (28036) de Madrid, registered in the National Register of Associations (Group I, Section I, National Number: 594733).

Contact details of ANESE as the Data Controller:


  • VAT Number: G85836013

  • Address: Paseo de la Habana 4, 1º izda., Esc. A, (28036) de Madrid

  • Phone.: 917 373 838

  • Email address:

ANESE welcomes you to its Website and invites you to carefully read this Website’s Legal Disclaimer (hereinafter, the “Legal Disclaimer”), which describes the general terms and conditions of use which shall apply when browsing through the Website in accordance with the applicable Spanish laws and regulations Given that ANESE may amend this Legal Disclaimer in the future, we recommend that you visit it on a regular basis to ensure you are aware of any recent changes.

In order to ensure transparency, clarity and simplicity in the use of its Website, ANESE hereby advises the USER that any suggestion, doubt or query regarding this Legal Disclaimer will be received and addressed by contacting ANESE on telephone number 917 373 838 or at the e-mail address,
THE USER declares that he/she is aged 14 or older and shall be entirely responsible for such declaration and for the proper use of the Website subject to the terms of the present Legal Disclaimer.

1. Purpose

ANESE provides the contents and services available on the Website pursuant to the present Legal Disclaimer and its Personal Data Processing Policy (hereinafter, the “Privacy Policy”). By accessing this Website or using it in any way whatsoever you acquire the status of “USER” and fully agree to each and every one of the general terms and conditions of use set forth in the Present Legal Disclaimer, which ANESE reserves the right to amend at any time. Consequently, all USERS shall be responsible for carefully reading the current Legal Disclaimer every time they access this Website. Hence, should they disagree with any of them, they must refrain from using this Website.

You are hereby advised that specific conditions may apply from time to time regarding the use of certain content and/or services on the Website. The use of such content and services shall entail acceptance of the specific terms and conditions set forth therein.

1.2 Menores

Queda prohibido el acceso y uso de la Página a los menores de edad o incapaces no autorizados. Los menores de edad deben solicitar y obtener el permiso de sus padres, del tutor o del representante legal antes de poder acceder a los contenidos que se incorporan en el Portal web.

En cualquier caso, la condición de Cliente nunca podrá ser ostentada por un menor de edad, salvo que el mismo actúe mediante representante legal.

ANESE recuerda que será responsabilidad de los progenitores o tutores ejercer un control adecuado sobre la actividad de los hijos o menores a su cargo. Asimismo, ANESE informa de la posibilidad de instalar alguna de las herramientas de control del uso de Internet con el objeto de evitar su acceso, así como el envío de datos personales sin la previa autorización de sus progenitores o tutores.

La instalación de estas herramientas en ningún caso será exigible a ANESE.

2. Services

Through this Website, ANESE offers the following services to the public (hereinafter, the Services), which are provided on a not-for-profit basis:

  • Obtain information about the activity of ANESE and the services provided by the same, as well as request advice.

  • User Registration: User registration management, user account creation.

  • Request technical advice on the services provided by ANESE and on topics of interest to members or clients.

  • Contact ANESE to make queries, suggestions or request quotes, through a Contact form.

  • Provide information on training days and thematic seminars organised and given by ANESE and manage the registration of interested parties.

  • Sending of newsletters or bulletins: Management of communications of a commercial nature associated with the user to partners, collaborators or customers of our website by any means, including electronic ones. (Hereinafter, the “Services”).

3. Privacy and Data Processing

Where it is required to provide personal data to gain access to certain content or services, THE USER declares that such data are true, accurate, genuine and up to date. ANESE shall automatically process such data as appropriate according to their nature or the purpose for which they were provided, subject to the terms set forth in the Privacy Policy section.

If THE USER freely decides to contact any of the sites linked from the present Website, such contact will be made at THE USER’s own risk, and ANESE shall not be liable for any obligations derived from the relationship that may arise between THE USER and the linked Website.

4. Industrial and Intellectual Property

THE USER hereby acknowledges that all the content displayed on the Website and in particular the designs, texts, images, logos, icons, buttons, software, trade names, trademarks or any other signs susceptible of industrial and/or commercial use are subject to intellectual property rights and that all the trademarks, trade names or distinctive signs, as well as all the industrial and intellectual property rights over the contents and/or any other elements inserted on the Website are the exclusive property of ANESE and/or third parties, which shall be exclusively entitled to use them in the course of trade. Due to all of the above, THE USER undertakes not to reproduce, copy, distribute, make available or publicly communicate, transform or modify such contents in any other way whatsoever, and shall hold ANESE harmless against any claim which may arise from a breach of such obligations.

Under no circumstances shall access to the Website entail any kind of waiver, transfer, licence or total or partial assignment of such rights, except where otherwise expressly provided. The present Legal Disclaimer does not confer upon the USER any other right of use, alteration, exploitation, reproduction, distribution or public communication of the Website and/or its content other than as expressly set forth herein. Any other use or exploitation of any rights shall be subject to the prior express authorisation specifically granted for such purpose by ANESE or by the third-party holder of the rights thus affected.

The content, texts, photographs, designs, logos, images, computer programs, source codes and, in general, any intellectual creation existing on this Website, as well as the Website itself as a multimedia artwork, are protected by copyright pursuant to the applicable Intellectual Property laws. ANESEis the owner of the elements making up the Website’s graphic design, such as its menus, navigation buttons, HTML code, texts, images, textures, graphics and any other content of the Website or otherwise it holds the relevant authorisation for the use of such elements.

The content available on the Website may not be reproduced, either wholly or in part, nor transmitted or recorded by any information retrieval system in any way or by any means whatsoever, without ANESE’s prior written consent. Furthermore, deleting, failing to observe and/or manipulating the copyright notice or any technical protection devices or other information devices included in the content is strictly prohibited. THE USER of this Website hereby undertakes to observe the rights set forth herein and to avoid any actions that may harm them. In any event, ANESE reserves the right to bring any legal proceedings or actions it may be entitled to in order to defend its legitimate property, intellectual and industrial property rights.

5. Obligations and Responsibilities of the Website User

THE USER undertakes, in general, to comply with the general terms and conditions of use included in the present Legal Disclaimer, as well as to observe the special warnings or instructions of use contained herein or in the Website, and to always act in accordance with the law and accepted customs and in good faith, using due diligence and refraining from using the Website in any way that could potentially prevent, damage or impair the normal operation of the Website, the property or rights of ANESE, its providers, other users or any third party in general. Access to and use of the portal by minors without the prior express consent of their parents or guardians is strictly prohibited.

THE USER hereby undertakes to:

  • Make proper and lawful use of the Website, its contents and services in accordance with: (i) the legislation in force at any time; (ii) the Website’s Legal Disclaimer; (iii) generally accepted practices; and (iv) public order.

  • Provide him/herself with all the technical means and requirements needed to access the Website.

  • Provide truthful information when filling in his/her personal data in the forms contained in the Website and to keep such data up to date at all times, so that they reflect THE USER’s current situation at any given time. THE USER shall be solely liable for any false or inaccurate statements he/she may make and for any damages the information thus provided may cause to ANESE or to any third-party providers.

THE USER shall likewise refrain from:

  • Making unauthorised or fraudulent use of the Website and/or of the contents thereof for unlawful purposes or effects prohibited by the Legal Disclaimer, or any use which harms the rights and interests of third parties, or which may in any way damage, render useless, overload, impair or prevent the normal use of the services, documents, files and any kind of content stored in any computer equipment.

  • Accessing or attempting to access the Website’s restricted resources or areas without meeting the conditions required for such access.

  • Causing damage to the Website’s hardware or software or those of its providers or third parties.

  • The introduction into or dissemination through the Web of computer viruses or the use of any hardware or software likely to damage to ANESE’s hardware or software or those of its providers or third parties.

  • Attempting to access, use and/or manipulate ANESE’S data or those of third-party providers and other Users.

  • Reproducing, copying or distributing the content or allowing public access to it through any means of public communication, or transforming or changing the content, without due authorisation by the holder of the corresponding rights, unless this is allowed by law.

  • Deleting, concealing or manipulating the notices on intellectual or industrial property rights and other data identifying the rights of ANESE or of third parties included in the content, or any technical protection devices or information mechanisms which may have been inserted in the content.

  • Obtaining or attempting to obtain the content by any means and procedures other than those which, as the case may be, have been placed at his/her disposal for such purpose or which have been expressly indicated in the websites where the contents are located or, in general, those normally used on the Internet due to their not posing a risk of damaging or rendering useless the Website and/or its content.

Specifically, the User shall undertake not to transmit, disseminate or place at the disposal of third parties any information including but not limited to data, contents, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any other kind of materials which:

  • Are in any way contrary to, deride or go against the fundamental rights and public freedoms safeguarded by the Spanish Constitution, international treaties and any other applicable legislation.

  • Induce, incite or promote criminal, insulting, defamatory or violent behaviour or generally contrary to the law, morals, generally accepted customs or public order.

  • Induce, incite or promote discriminatory actions, attitudes or thoughts with regard to gender, race, religion, beliefs, age or condition reasons.

  • Incorporate, make available or allow access to products, elements, messages and/or services which are criminal, violent, offensive, harmful, degrading or, in general terms, contrary to the law, morals, generally accepted customs or public order.

  • Induce or could induce an unacceptable state of anxiety or fear.

  • Induce or incite involvement in dangerous, risky or harmful practices as regards health and psychological well-being.

  • Are protected by legislation on the intellectual or industrial property owned by ANESE or by third parties, without having been duly authorised to use them as intended.

  • Are contrary to people’s honour, personal and family privacy or self-esteem.

  • Constitute non-allowed advertising of any kind.

  • Include any kind of virus or program which prevents the normal operation of the Website.

If THE USER is provided with a password to access any of the services and/or content of the Website, he/she undertakes to use it diligently and to keep it secret at all times. Consequently, THE USER shall be held liable for the password’s custody and confidentiality and shall undertake not to disclose it to third parties, either temporarily or permanently, or allow other people to access the aforementioned services and/or contents THE USER shall likewise report to ANESE any event that could lead to improper use of his/her password, including but not limited to theft, loss and unauthorised access, in order that it may be immediately cancelled. Consequently, unless notice to such effect is given, ANESE shall be held harmless from any liability arising from improper use of THE USER’s password and he/she shall be held liable for any illegal use made of the Website’s contents and/or services by any unauthorised third party.

Should THE USER negligently or fraudulently breach any of the obligations set forth in the present Legal Disclaimer, he/she shall be held liable for any damages that such breach may cause to ANESE.

6. Hyperlinks

THE USER undertakes not to reproduce ANESE’s Website or any of its contents in any way whatsoever, not even through a hyperlink, without express written authorisation from ANESE.

ANESE’s Website includes links to other websites managed by third parties. ANESE shall therefore not be held liable for the content of such websites nor be in a position to guarantee or offer the services and/or information provided through such websites, and consequently any claim relating to the services provided through links to third-party websites must be addressed to the owners of such websites.

THE USER is hereby granted a limited, revocable and non-exclusive right to create links to the Website’s home page solely for private, non-commercial use. Any websites including a link to ANESE’s Website (i) shall not imply that ANESE recommends such websites or their services or products; (ii) shall not provide misleading information about their relationship with ANESE or state that ANESE has authorised such links, or include trademarks, brands, trade names, logos or other distinguishing marks of ANESE; (iii) shall not include content which may be deemed to be in bad taste, obscene, offensive, controversial or inciting violence or discrimination regarding gender, race, religion, beliefs, age or condition, or contrary to public order or unlawful; (iv) shall not include a link to any page of the Website other than the home page; (v) shall provide a link to the Website’s own URL, without allowing the website containing the link to reproduce the Website as part of its web within one of its frames or create a navigation window on any of the pages of the Website. ANESEhas the right to request the deletion of any link to the Website at any time, after which such link shall be promptly eliminated. ANESE has no control over the information, content, products or services provided by other websites which have included links to the Website.

Consequently, ANESE shall not be held liable for any aspect concerning such websites.

7. Responsibility

ANESE does not guarantee continued access to or the proper display, downloading or utility of the elements or information contained in the pages linked to this Website, access to which may be prevented, hampered or interrupted by factors beyond its control. ANESE shall not be held liable for any decisions that may be taken on the basis of the content or information provided on websites accessed via such links.

ANESE may interrupt the service or immediately terminate the relationship with THE USER should it detect that use has been made of its Website or any of the services offered therein which is contrary to the terms of this Legal Disclaimer. ANESE shall not be held liable for any damages, losses, claims or expenses arising from the use of the Website. It shall solely be responsible for deleting as soon as possible any content which may cause such damages, provided that it has been notified of its existence. In particular, it shall not be liable for any damages arising, among others, from:

  • interferences, interruptions, failures, omissions, telephone service failures, delays, blockages or disconnections in the operation of the electronic system caused by deficiencies, overloads and errors in telecommunication lines and networks, or due to any other causes beyond ANESE’S control.

  • unlawful intrusions using any form of malware and any means of communication, such as computer viruses or any others.

  • improper use or abuse of the Website.

  • security or browsing errors caused by browser failures or due to the use of outdated browser versions. ANESE’S administrators reserve the right to remove, either wholly or in part, any content or information present in the Website.

ANESE shall be held harmless from any liability for any damages whatsoever arising from misuse of the services freely available for use by the Website’s Users. Likewise, ANESE shall be held harmless from any liability arising from any content and information received through unlawful or improper use of such services, and a claim may be brought by ANESE against THE USER for any damages thus caused.

The User shall defend, indemnify and hold ANESE harmless against any damages which may arise from third-party claims, actions and complaints resulting from THE USER’s access to and use of the Website. Likewise, THE USER shall indemnify ANESE against any damages which may arise from the use by THE USER of any robots, spiders, crawlers or similar tools in order to gather or extract data, or from any other action performed by THE USER which imposes an unreasonable load on the Website’s operation.

8. Enlaces

En este sitio web el usuario podría encontrar enlaces que le conducirán a páginas web independientes de ANESE. Su única finalidad es la de facilitar y animar el acceso a otras fuentes de información en Internet. Esta vinculación se efectúa sin ánimo alguno de lucro. ANESE no se hace responsable de los contenidos a los que se acceda en virtud de los mencionados enlaces, ni de las modificaciones que se lleven a cabo en los mismos, ni del uso que de aquellos se realice, ni de su disponibilidad técnica.

El Usuario se obliga a no reproducir de ningún modo, ni siquiera mediante un hiperenlace o hipervínculo, el Sitio Web de ANESE, así como ninguno de sus contenidos, salvo autorización expresa y por escrito de ANESE. Se concede al Usuario un derecho limitado, revocable y no exclusivo a crear enlaces a la página principal del Sitio Web exclusivamente para uso privado y no comercial. Los sitios web que incluyan enlace a nuestro Sitio Web:

  • No podrán dar a entender que ANESE recomienda ese sitio web o sus servicios o productos;

  • No podrán falsear su relación con ANESE ni afirmar que ANESE ha autorizado tal enlace, ni incluir marcas, denominaciones, nombres comerciales, logotipos u otros signos distintivos de ANESE;

  • No podrán incluir contenidos que puedan considerarse de mal gusto, obscenos, ofensivos, controvertidos, que inciten a la violencia o la discriminación por razón de sexo, raza o religión, contrarios al orden público o ilícitos;

  • No podrán enlazar a ninguna página del Sitio Web distinta de la página principal;

  • Deberá enlazar con la propia dirección del Sitio Web, sin permitir que el sitio web que realice el enlace reproduzca el Sitio Web como parte de su web o dentro de uno de sus “frames” o crear un “browser” sobre cualquiera de las páginas del Sitio Web.

ANESE podrá solicitar, en cualquier momento, que elimine cualquier enlace al Sitio Web, después de lo cual deberá proceder de inmediato a su eliminación. ANESE no puede controlar la información, contenidos, productos o servicios facilitados por otros sitios web que tengan establecidos enlaces con destino al Sitio Web. En consecuencia, ANESE en ningún caso asumirá responsabilidad alguna por los contenidos de algún enlace perteneciente a un sitio web ajeno, ni garantizará la disponibilidad técnica, calidad, fiabilidad exactitud, amplitud, veracidad, validez y constitucionalidad de cualquier material o información contenida en ninguno de dichos hipervínculos u otros sitios de internet.

9. Spam

Queda absolutamente prohibido el SPAM, o cualquier fraude o abuso en nuestra página web. Este tipo de actitudes están penadas por la ley y los propietarios de la página web remitirán este tipo de abusos a las autoridades correspondientes.

10. Cookies

ANESE reserves the right to use cookie technology on the Website in order to recognise THE USER as a frequent user and to personalise the use of the Website by preselecting THE USER’s language or favourite or specific content.

The cookies used by the Website or by the third party acting on its behalf are solely associated with an anonymous user and his/her computer and do not in themselves provide any personal information on THE USER.

Cookies are files downloaded to a browser through a Web server to track THE USER’s navigation through the Website, provided THE USER accepts their use. THE USER may delete the cookies at any time. In order to do so, the browser’s user instructions should be consulted.

  • Internet Explorer – Tools -> Internet Options -> Privacy -> Settings. For more information, you can consult Microsoft support or the browser’s Help.
  • Firefox – Tools -> Options -> Privacy -> History -> Custom Settings. – For more information, you can consult Mozilla support or the browser’s Help.
  • Chrome – Settings -> Show advanced options -> Privacy -> Content settings. For more information, you can consult Google support or browser Help.
  • Safari- – Preferences -> Security. For more information, you can consult Apple support or browser Help.

You can use the “Help” section on the toolbar of most browsers to change the settings on your computer, however, some features of our online services may not work or may be more difficult to access if you refuse all cookies.

Many browsers allow you to activate a private mode whereby cookies are always deleted after your visit. Depending on the browser, this private mode may have different names, below you can find a list of the most common browsers and the different names of this “private mode”:

  • Internet Explorer 8 and higher: InPrivate
  • FireFox 3.5 and higher: Private Browsing
  • Google Chrome 10 and above: Incognito
  • Safari 2 and above: Private Browsing
  • Opera 10.5 and above: Private Browsing

Please read the help section of your browser carefully to learn more about how to activate “private mode”. You will still be able to visit our website even if your browser is in “private mode”, however, the user experience may not be optimal and some utilities may not work. By using cookies, ANESE can identify THE USER’s browser in order to provide content, recognise THE USER’s browsing and advertising preferences, access user demographic profiles, and measure visits and traffic parameters in order to control the progress of and the number of visits.

ANESE may change its cookie policy due to legal requirements, or in order to adapt such policy to the guidelines issued by the Spanish Data Protection Agency and other European regulations in force. Users are therefore advised to regularly visit this page to ensure they are aware of recent changes.

11. Term and Termination

In principle, the provision of this Website and the other services is for an indefinite term. Nonetheless, ANESE may discontinue or suspend any of the services provided through the Website. Where possible, ANESE shall announce the discontinuation or suspension of the provision of the service involved.

12. Fuerza mayor

ANESE no será responsable en caso de existir imposibilidad de prestar el servicio, si ésta se debe a interrupciones prolongadas del suministro eléctrico, líneas de telecomunicaciones, conflictos sociales, huelgas, rebelión, explosiones, inundaciones, actos y omisiones del Gobierno, y en general todos los supuestos de fuerza mayor o de caso fortuito.

13. Dispute Resolution. Governing Law and Jurisdiction

The present Legal Disclaimer and the general terms and conditions of use of the Website included in it shall be governed by Spanish Law. Any dispute arising in relation thereto shall be settled before the courts of the jurisdiction where ANESE has its registered address.

Should any provision of the present Legal Disclaimer become unenforceable or null and void in accordance with the applicable laws and regulations or as a result of a court judgment or administrative resolution, such unenforceability or nullity shall not make the present Legal Disclaimer unenforceable or null and void as a whole.

In such cases, ANESE shall amend or replace such provision with another which is valid and enforceable and which, to the extent possible, achieves the purpose and intent reflected in the original provision